EX-99.3 4 q324financialsupplement.htm EX-99.3 Document
















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Financial Supplement

Third Quarter 2024





















1

Table of ContentsPage
Credit-Related Information:
The information in this Financial Supplement is preliminary and based on company data available at the time of the earnings presentation. It speaks only as of the particular date or dates included in the accompanying pages. The Company does not undertake an obligation to, and disclaims any duty to, update any of the information provided. Any forward-looking statements in this Financial Supplement are subject to the forward-looking statements language contained in the Company’s reports filed with the SEC pursuant to the Securities Exchange Act of 1934, which can be found on the SEC’s website (www.sec.gov) or on the Company’s website (www.citizensbank.com). The Company’s future financial performance is subject to the risks and uncertainties described in its SEC filings.
2

CONSOLIDATED FINANCIAL HIGHLIGHTS
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
SELECTED OPERATING DATA
Total revenue$1,901 $1,963 $1,959 $1,988 $2,014 ($62)(3 %)($113)(6 %)$5,823 $6,236 ($413)(7 %)
Noninterest expense1,259 1,301 1,358 1,612 1,293 (42)(3)(34)(3)3,918 3,895 23 1 
Profit before provision (benefit) for credit losses642 662 601 376 721 (20)(3)(79)(11)1,905 2,341 (436)(19)
Provision (benefit) for credit losses172 182 171 171 172 (10)(5)— — 525 516 9 2 
NET INCOME382 392 334 189 430 (10)(3)(48)(11)1,108 1,419 (311)(22)
Net income, Underlying1
392 408 395 426 448 (16)(4)(56)(13)1,195 1,539 (344)(22)
Net income available to common stockholders344 357 304 159 400 (13)(4)(56)(14)1,005 1,332 (327)(25)
Net income available to common stockholders, Underlying1
354 373 365 396 418 (19)(5)(64)(15)1,092 1,452 (360)(25)
PER COMMON SHARE DATA
Basic earnings$0.77 $0.79 $0.66 $0.34 $0.85 ($0.02)(3 %)($0.08)(9 %)$2.21 $2.79 ($0.58)(21 %)
Diluted earnings0.77 0.78 0.65 0.34 0.85 (0.01)(1)(0.08)(9)2.20 2.78 (0.58)(21)
Basic earnings, Underlying1
0.79 0.82 0.79 0.85 0.89 (0.03)(4)(0.10)(11)2.40 3.04 (0.64)(21)
Diluted earnings, Underlying1
0.79 0.82 0.79 0.85 0.89 (0.03)(4)(0.10)(11)2.39 3.03 (0.64)(21)
Cash dividends declared and paid per common share 0.42 0.42 0.42 0.42 0.42 — — — — 1.26 1.26 — — 
Book value per common share51.25 48.03 47.43 47.87 44.75 3.22 7 6.50 15 51.25 44.75 6.50 15 
Tangible book value per common share33.54 30.61 30.19 30.91 27.73 2.93 10 5.81 21 33.54 27.73 5.81 21 
Dividend payout ratio55 %53 %64 %124 %49 %139  bps514  bps57 %45 %1,185  bps
Dividend payout ratio, Underlying1
53 51 53 49 47 200  bps600  bps53 41 1,200  bps
COMMON SHARES OUTSTANDING
Average: Basic446,561,996 454,142,489 461,358,681 466,234,324 469,481,085 (7,580,493)(2 %)(22,919,089)(5 %)453,993,833 478,073,507 (24,079,674)(5 %)
   Diluted449,913,467 456,561,022 463,797,964 468,159,167 471,183,719 (6,647,555)(1)(21,270,252)(5)456,461,330 479,733,008 (23,271,678)(5)
Common shares at period-end445,216,549 452,961,853 458,485,032 466,418,055 466,221,795 (7,745,304)(2)(21,005,246)(5)445,216,549 466,221,795 (21,005,246)(5)
1 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."

3

CONSOLIDATED FINANCIAL HIGHLIGHTS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
FINANCIAL RATIOS
Net interest margin2.76 %2.86 %2.90 %2.90 %3.03 %(10) bps(27) bps2.84 %3.16 %(32) bps
Net interest margin, FTE1
2.77 2.87 2.91 2.91 3.03 (10)(26)2.85 3.17 (32) 
Return on average common equity6.12 6.70 5.63 2.96 7.50 (58)(138)6.15 8.20 (205) 
Return on average common equity, Underlying2
6.29 7.00 6.77 7.41 7.82 (71)(153)6.68 8.93 (225) 
Return on average tangible common equity9.45 10.61 8.86 4.72 12.00 (116)(255)9.63 12.93 (330) 
Return on average tangible common equity, Underlying2
9.71 11.09 10.65 11.84 12.51 (138)(280)10.46 14.09 (363) 
Return on average total assets0.70 0.72 0.61 0.33 0.78 (2)(8)0.67 0.86 (19) 
Return on average total assets, Underlying2
0.71 0.75 0.72 0.76 0.81 (4)(10)0.73 0.93 (20) 
Return on average total tangible assets0.72 0.75 0.63 0.35 0.81 (3)(9)0.70 0.89 (19) 
Return on average total tangible assets, Underlying2
0.74 0.78 0.75 0.78 0.84 (4)(10)0.75 0.96 (21) 
Effective income tax rate18.56 18.49 22.28 7.59 21.51 7 (295)19.69 22.24 (255) 
Effective income tax rate, Underlying2
18.75 20.33 22.84 22.25 21.69 (158)(294)20.68 22.55 (187) 
Efficiency ratio66.23 66.27 69.33 81.13 64.21 (4)202 67.28 62.45 483  
Efficiency ratio, Underlying2
65.61 64.59 65.05 63.77 63.08 102 253 65.08 59.87 521  
Noninterest income as a % of total revenue27.95 28.16 26.41 25.16 24.44 (21)351 27.51 23.78 373 
Noninterest income as a % of total revenue, Underlying2
28.05 28.00 26.32 25.16 24.44 5 361 27.45 23.78 367  
CAPITAL RATIOS - PERIOD-END (PRELIMINARY)
CET1 capital ratio10.6 %10.7 %10.6 %10.6 %10.4 %
Tier 1 capital ratio11.9 12.0 11.8 11.8 11.5 
Total capital ratio13.9 14.0 13.8 13.7 13.4 
Tier 1 leverage ratio9.4 9.4 9.3 9.3 9.4 
Tangible common equity ratio7.0 6.5 6.5 6.7 5.9 
SELECTED BALANCE SHEET DATA
Loan-to-deposit ratio (period-end balances)80.85 %80.43 %81.16 %82.30 %84.03 %42  bps(318) bps80.85 %84.03 %(318) bps
Loan-to-deposit ratio (average balances)81.59 82.38 82.24 83.54 85.46 (79) bps(387) bps82.07 87.95 (588) bps
Full-time equivalent colleagues (period-end)17,329 17,510 17,354 17,570 18,214 (181)(1)(885)(5)17,329 18,214 (885)(5)
1Net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
2These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."




4

CONSOLIDATED STATEMENTS OF OPERATIONS (unaudited)
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$%
INTEREST INCOME
Interest and fees on loans and leases$1,976 $2,011 $2,051 $2,144 $2,166 ($35)(2 %)($190)(9 %)$6,038 $6,345 ($307)(5 %)
Interest and fees on loans held for sale18 13 14 18 20 5 38 (2)(10)45 55 (10)(18)
Interest and fees on other loans held for sale1 4 6 4 8 (3)(75)(7)(88)11 25 (14)(56)
Investment securities423 417 399 339 290 6 1 133 46 1,239 823 416 51 
Interest-bearing deposits in banks121 130 140 171 111 (9)(7)10 9 391 280 111 40 
Total interest income2,539 2,575 2,610 2,676 2,595 (36)(1)(56)(2)7,724 7,528 196 3 
INTEREST EXPENSE
Deposits990 965 987 974 898 25 3 92 10 2,942 2,171 771 36 
Short-term borrowed funds3 4 7 7 8 (1)(25)(5)(63)14 36 (22)(61)
Long-term borrowed funds177 196 174 207 167 (19)(10)10 6 547 568 (21)(4)
Total interest expense1,170 1,165 1,168 1,188 1,073 5 — 97 9 3,503 2,775 728 26 
Net interest income1,369 1,410 1,442 1,488 1,522 (41)(3)(153)(10)4,221 4,753 (532)(11)
NONINTEREST INCOME
Service charges and fees109 106 96 104 105 3 3 4 4 311 306 5 2 
Capital markets fees94 134 118 87 67 (40)(30)27 40 346 232 114 49 
Card fees93 92 86 70 74 1 1 19 26 271 226 45 20 
Wealth fees1
76 75 68 68 63 1 1 13 21 219 191 28 15 
Mortgage banking fees46 54 49 57 69 (8)(15)(23)(33)149 185 (36)(19)
Foreign exchange and derivative products36 39 36 43 48 (3)(8)(12)(25)111 140 (29)(21)
Letter of credit and loan fees45 43 42 42 43 2 5 2 5 130 126 4 3 
Securities gains, net9 — 5 9 5 9 100 4 80 14 19 (5)(26)
Other income24 10 17 20 18 14 140 6 33 51 58 (7)(12)
Total noninterest income532 553 517 500 492 (21)(4)40 8 1,602 1,483 119 8 
TOTAL REVENUE1,901 1,963 1,959 1,988 2,014 (62)(3)(113)(6)5,823 6,236 (413)(7)
Provision (benefit) for credit losses172 182 171 171 172 (10)(5)— — 525 516 9 2 
NONINTEREST EXPENSE
Salaries and employee benefits647 645 691 667 659 2 — (12)(2)1,983 1,932 51 3 
Equipment and software194 190 192 215 191 4 2 3 2 576 541 35 6 
Outside services146 165 158 174 160 (19)(12)(14)(9)469 513 (44)(9)
Occupancy108 113 114 125 107 (5)(4)1 1 335 367 (32)(9)
Other operating expense164 188 203 431 176 (24)(13)(12)(7)555 542 13 2 
Total noninterest expense1,259 1,301 1,358 1,612 1,293 (42)(3)(34)(3)3,918 3,895 23 1 
Income before income tax expense470 480 430 205 549 (10)(2)(79)(14)1,380 1,825 (445)(24)
Income tax expense88 88 96 16 119 — — (31)(26)272 406 (134)(33)
Net income$382 $392 $334 $189 $430 ($10)(3 %)($48)(11 %)$1,108 $1,419 ($311)(22 %)
Net income, Underlying2
$392 $408 $395 $426 $448 ($16)(4 %)($56)(13 %)$1,195 $1,539 ($344)(22 %)
Net income available to common stockholders$344 $357 $304 $159 $400 ($13)(4 %)($56)(14 %)$1,005 $1,332 ($327)(25 %)
Net income available to common stockholders, Underlying2
$354 $373 $365 $396 $418 ($19)(5 %)($64)(15 %)$1,092 $1,452 ($360)(25 %)
1 Effective for the second quarter of 2024, Trust and investment services fees was renamed to Wealth fees to better reflect the broad range of wealth-related management fees and services provided to our customers.
2 These are non-GAAP financial measures. For further information on these measures, refer to "Non-GAAP Financial Measures and Reconciliations."
5

CONSOLIDATED BALANCE SHEETS (unaudited)
(dollars in millions, except par value)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2024 CHANGE
Sept 30, 2024June 30, 2024Mar 31, 2024Dec 31, 2023Sept 30, 2023June 30, 2024September 30, 2023
$%$%
ASSETS
Cash and due from banks$979 $1,191 $1,098 $1,794 $1,395 ($212)(18 %)($416)(30 %)
Interest-bearing cash and due from banks9,936 10,580 10,501 9,834 14,005 (644)(6)(4,069)(29)
Interest-bearing deposits in banks648 559 392 405 324 89 16 324 100 
Debt securities available for sale, at fair value32,835 31,938 31,187 29,777 25,069 897 3 7,766 31 
Debt securities held to maturity8,738 8,895 9,054 9,184 9,320 (157)(2)(582)(6)
Loans held for sale, at fair value614 591 505 676 749 23 4 (135)(18)
Other loans held for sale49 92 50 103 99 (43)(47)(50)(51)
Loans and leases141,632 141,842 143,188 145,959 149,746 (210)— (8,114)(5)
Less: Allowance for loan and lease losses(2,079)(2,125)(2,086)(2,098)(2,080)46 (2)1 — 
Net loans and leases139,553 139,717 141,102 143,861 147,666 (164)— (8,113)(5)
Derivative assets586 367 469 440 522 219 60 64 12 
Premises and equipment862 863 872 895 878 (1)— (16)(2)
Bank-owned life insurance3,346 3,325 3,311 3,291 3,275 21 1 71 2 
Goodwill8,187 8,187 8,188 8,188 8,188 — — (1)— 
Other intangible assets137 139 148 157 167 (2)(1)(30)(18)
Other assets13,236 13,494 13,571 13,359 13,613 (258)(2)(377)(3)
TOTAL ASSETS$219,706 $219,938 $220,448 $221,964 $225,270 ($232)— %($5,564)(2 %)
LIABILITIES AND STOCKHOLDERS' EQUITY
LIABILITIES
Deposits:
Noninterest-bearing$35,978 $36,927 $36,593 $37,107 $38,561 ($949)(3 %)($2,583)(7 %)
Interest-bearing139,210 139,425 139,835 140,235 139,636 (215)— (426)— 
Total deposits175,188 176,352 176,428 177,342 178,197 (1,164)(1)(3,009)(2)
Short-term borrowed funds15 2 9 505 232 13 NM(217)(94)
Derivative liabilities1,012 1,547 1,705 1,562 2,109 (535)(35)(1,097)(52)
Long-term borrowed funds:
FHLB advances553 553 2,036 3,786 7,036 — — (6,483)(92)
Senior debt7,766 6,512 6,414 5,170 5,258 1,254 19 2,508 48 
Subordinated debt and other debt5,625 6,017 5,354 4,511 5,060 (392)(7)565 11 
Total long-term borrowed funds13,944 13,082 13,804 13,467 17,354 862 7 (3,410)(20)
Other liabilities4,615 5,086 4,741 4,746 4,500 (471)(9)115 3 
TOTAL LIABILITIES194,774 196,069 196,687 197,622 202,392 (1,295)(1)(7,618)(4)
STOCKHOLDERS' EQUITY
Preferred stock:
$25.00 par value, 100,000,000 shares authorized for each of the periods presented2,112 2,112 2,014 2,014 2,014 — — 98 5 
Common stock:
$0.01 par value, 1,000,000,000 shares authorized for each of the periods presented6 6 6 6 6 — — — — 
Additional paid-in capital22,327 22,299 22,272 22,250 22,231 28 — 96 — 
Retained earnings10,233 10,079 9,923 9,816 9,856 154 2 377 4 
Treasury stock, at cost(6,820)(6,492)(6,290)(5,986)(5,986)(328)(5)(834)(14)
Accumulated other comprehensive income (loss)(2,926)(4,135)(4,164)(3,758)(5,243)1,209 29 2,317 44 
TOTAL STOCKHOLDERS' EQUITY24,932 23,869 23,761 24,342 22,878 1,063 4 2,054 9 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$219,706 $219,938 $220,448 $221,964 $225,270 ($232)— %($5,564)(2 %)
Memo: Total tangible common equity$14,930 $13,866 $13,844 $14,417 $12,930 $1,064 8 %$2,000 15 %

6

LOANS AND DEPOSITS
(dollars in millions)
PERIOD-END BALANCESAS OFSEPTEMBER 30, 2024 CHANGE
Sept 30, 2024June 30, 2024Mar 31, 2024Dec 31, 2023Sept 30, 2023June 30, 2024September 30, 2023
$%$%
LOANS AND LEASES
Commercial and industrial1
$43,825 $43,623 $43,951 $44,974 $47,971 $202 — %($4,146)(9 %)
Commercial real estate27,983 28,311 28,872 29,471 29,486 (328)(1)(1,503)(5)
Total commercial71,808 71,934 72,823 74,445 77,457 (126)— (5,649)(7)
Residential mortgages32,379 31,890 31,512 31,332 30,983 489 2 1,396 5 
Home equity15,992 15,534 15,113 15,040 14,729 458 3 1,263 9 
Automobile5,540 6,383 7,277 8,258 9,290 (843)(13)(3,750)(40)
Education11,118 11,265 11,646 11,834 12,134 (147)(1)(1,016)(8)
Other retail4,795 4,836 4,817 5,050 5,153 (41)(1)(358)(7)
Total retail69,824 69,908 70,365 71,514 72,289 (84)— (2,465)(3)
Total loans and leases$141,632 $141,842$143,188$145,959$149,746($210)— %($8,114)(5 %)
Loans held for sale, at fair value614 591 505 676 749 23 4 (135)(18)
Other loans held for sale49 92 50 103 99 (43)(47)(50)(51)
Loans and leases and loans held for sale$142,295 $142,525 $143,743 $146,738 $150,594 ($230)— %($8,299)(6 %)
DEPOSITS
Demand$35,978 $36,927 $36,593 $37,107 $38,561 ($949)(3 %)($2,583)(7 %)
Money market54,654 52,599 52,182 53,812 53,517 2,055 4 1,137 2 
Checking with interest33,680 34,421 34,487 31,876 33,355 (741)(2)325 1 
Savings26,489 27,240 27,912 27,983 29,139 (751)(3)(2,650)(9)
Term24,387 25,165 25,254 26,564 23,625 (778)(3)762 3 
Total deposits$175,188 $176,352 $176,428 $177,342 $178,197 ($1,164)(1 %)($3,009)(2 %)
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.

7

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)
QUARTERLY TRENDS3Q24 Change
3Q242Q243Q232Q243Q23
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$8,896 $121 5.30 %$9,650 $130 5.35 %$8,005 $111 5.42 %($754)($9)(5) bps$891 $10 (12) bps
Taxable investment securities45,083 423 3.75 44,691 417 3.73 39,271 290 2.95 392 6 25,812 133 80
Non-taxable investment securities1 — 2.60 1 — 2.60 2 — 2.68 — — —(1)— (8)
Total investment securities45,084 423 3.75 44,692 417 3.73 39,273 290 2.95 392 6 25,811 133 80
Commercial and industrial1
44,071 556 4.95 44,381 604 5.38 48,908 762 6.10 (310)(48)(43)(4,837)(206)(115)
Commercial real estate28,209 452 6.26 28,574 456 6.32 29,353 467 6.23 (365)(4)(6)(1,144)(15)3
Total commercial72,280 1,008 5.46 72,955 1,060 5.75 78,261 1,229 6.15 (675)(52)(29)(5,981)(221)(69)
Residential mortgages32,117 301 3.75 31,633 290 3.67 30,838 267 3.46 484 11 81,279 34 29
Home equity15,733 317 8.02 15,343 305 7.99 14,589 286 7.77 390 12 31,144 31 25
Automobile5,942 64 4.28 6,807 72 4.28 9,849 103 4.16 (865)(8)—(3,907)(39)12
Education11,155 153 5.45 11,447 154 5.40 12,147 156 5.11 (292)(1)5(992)(3)34
Other retail4,776 133 11.04 4,882 130 10.71 5,107 125 9.67 (106)3 33(331)8 137
Total retail69,723 968 5.53 70,112 951 5.45 72,530 937 5.14 (389)17 8(2,807)31 39
Total loans and leases142,003 1,976 5.50 143,067 2,011 5.60 150,791 2,166 5.66 (1,064)(35)(10)(8,788)(190)(16)
Loans held for sale, at fair value1,108 18 6.31 896 13 6.19 1,204 20 6.72 212 5 12(96)(2)(41)
Other loans held for sale73 1 5.46 160 4 9.34 321 8 9.01 (87)(3)(388)(248)(7)(355)
Total interest-earning assets197,164 2,539 5.09 198,465 2,575 5.17 199,594 2,595 5.13 (1,301)(36)(8)(2,430)(56)(4)
Noninterest-earning assets21,414 20,757 20,568 657 846 
TOTAL ASSETS$218,578 $219,222 $220,162 ($644)($1,584)
INTEREST-BEARING LIABILITIES
Checking with interest$33,090 $131 1.58 %$33,659 $128 1.54 %$33,545 $126 1.49 %($569)$3 4($455)$5 9
Money market53,152 444 3.32 51,570 431 3.36 52,057 415 3.17 1,582 13 (4)1,095 29 15
Savings
26,868 128 1.89 27,560 120 1.75 29,516 123 1.65 (692)8 14(2,648)5 24
Term24,705 287 4.65 24,676 286 4.66 21,604 234 4.29 29 1 (1)3,101 53 36
Total interest-bearing deposits137,815 990 2.86 137,465 965 2.82 136,722 898 2.60 350 25 41,093 92 26
Short-term borrowed funds150 3 6.06 325 4 5.62 506 8 6.21 (175)(1)44(356)(5)(15)
FHLB advances477 6 5.38 2,375 34 5.55 4,023 56 5.54 (1,898)(28)(17)(3,546)(50)(16)
Senior debt7,462 93 5.01 6,684 80 4.81 5,259 56 4.33 778 13 202,203 37 68
Subordinated debt and other debt5,751 78 5.43 6,033 82 5.43 3,920 55 5.43 (282)(4)—1,831 23 —
Total long-term borrowed funds13,690 177 5.20 15,092 196 5.18 13,202 167 5.02 (1,402)(19)2488 10 18
Total borrowed funds13,840 180 5.21 15,417 200 5.18 13,708 175 5.07 (1,577)(20)3132 5 14
Total interest-bearing liabilities151,655 1,170 3.07 152,882 1,165 3.06 150,430 1,073 2.83 (1,227)5 11,225 97 24
Demand deposits36,236 36,205 39,728 31 (3,492)
Other noninterest-bearing liabilities6,194 6,652 6,813 (458)(619)
TOTAL LIABILITIES194,085 195,739 196,971 (1,654)(2,886)
STOCKHOLDERS' EQUITY24,493 23,483 23,191 1,010 1,302 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$218,578 $219,222 $220,162 ($644)($1,584)
INTEREST RATE SPREAD2.02 %2.11 %2.30 %(9)(28)
NET INTEREST MARGIN AND NET INTEREST INCOME$1,369 2.76 %$1,410 2.86 %$1,522 3.03 %($41)(10)($153)(27)
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE2
$1,373 2.77 %$1,415 2.87 %$1,526 3.03 %($42)(10)($153)(26)
Memo: Total deposits (interest-bearing and demand)$174,051 $990 2.26 %$173,670 $965 2.24 %$176,450 $898 2.02 %$381 $25 2 bps($2,399)$92 24 bps

1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.
2Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
8

AVERAGE BALANCE SHEETS, ANNUALIZED YIELDS AND RATES
(dollars in millions)
FOR THE NINE MONTHS ENDED SEPTEMBER 30,2024 Change
202420232023
Average BalancesInterestRateAverage BalancesInterestRateAverage BalancesInterestRate
INTEREST-EARNING ASSETS
Interest-bearing cash and due from banks and deposits in banks$9,602 $391 5.35 %$7,232 $280 5.10 %$2,370 $111 25  bps
Taxable investment securities44,561 1,239 3.71 38,742 823 2.83 5,819 416 88 
Non-taxable investment securities1 — 2.60 2 — 2.68 (1)— (8)
Total investment securities44,562 1,239 3.71 38,744 823 2.83 5,818 416 88 
Commercial and industrial1
44,342 1,795 5.32 51,136 2,286 5.90 (6,794)(491)(58)
Commercial real estate28,681 1,376 6.30 29,122 1,328 6.01 (441)48 29 
Total commercial73,023 3,171 5.71 80,258 3,614 5.94 (7,235)(443)(23)
Residential mortgages31,713 874 3.68 30,496 776 3.39 1,217 98 29 
Home equity15,387 920 7.99 14,336 790 7.37 1,051 130 62 
Automobile6,832 218 4.27 10,920 335 4.11 (4,088)(117)16 
Education11,472 463 5.39 12,455 465 5.00 (983)(2)39 
Other retail4,866 392 10.76 5,184 365 9.41 (318)27 135 
Total retail70,270 2,867 5.45 73,391 2,731 4.97 (3,121)136 48 
Total loans and leases143,293 6,038 5.58 153,649 6,345 5.48 (10,356)(307)10 
Loans held for sale, at fair value952 45 6.29 1,199 55 6.10 (247)(10)19 
Other loans held for sale152 11 9.39 380 25 8.57 (228)(14)82 
Total interest-earning assets198,561 7,724 5.15 201,204 7,528 4.96 (2,643)196 19 
Noninterest-earning assets20,959 20,535 424 
TOTAL ASSETS$219,520 $221,739 ($2,219)
INTEREST-BEARING LIABILITIES
Checking with interest$33,017 $368 1.49 %$34,693 $333 1.28 %($1,676)$35 21 
Money market52,552 1,320 3.35 50,562 1,050 2.78 1,990 270 57 
Savings
27,389 369 1.80 29,539 310 1.40 (2,150)59 40 
Term25,274 885 4.68 17,240 478 3.70 8,034 407 98 
Total interest-bearing deposits138,232 2,942 2.84 132,034 2,171 2.20 6,198 771 64 
Short-term borrowed funds324 14 5.64 831 36 5.71 (507)(22)(7)
FHLB advances1,704 72 5.56 7,997 300 4.96 (6,293)(228)60 
Senior debt6,755 243 4.80 5,375 174 4.33 1,380 69 47 
Subordinated debt and other debt5,688 232 5.44 2,537 94 4.91 3,151 138 53 
Total long-term borrowed funds14,147 547 5.15 15,909 568 4.74 (1,762)(21)41 
Total borrowed funds14,471 561 5.16 16,740 604 4.79 (2,269)(43)37 
Total interest-bearing liabilities152,703 3,503 3.06 148,774 2,775 2.49 3,929 728 57 
Demand deposits36,374 42,657 (6,283)
Other noninterest-bearing liabilities6,544 6,573 (29)
TOTAL LIABILITIES195,621 198,004 (2,383)
STOCKHOLDERS' EQUITY23,899 23,735 164 
TOTAL LIABILITIES AND STOCKHOLDERS' EQUITY$219,520 $221,739 ($2,219)
INTEREST RATE SPREAD2.09 %2.47 %(38)
NET INTEREST MARGIN AND NET INTEREST INCOME$4,221 2.84 %$4,753 3.16 %($532)(32)
NET INTEREST MARGIN AND NET INTEREST INCOME, FTE2
$4,234 2.85 %$4,766 3.17 %($532)(32)
Memo: Total deposits (interest-bearing and demand)$174,606 $2,942 2.25 %$174,691 $2,171 1.66 %($85)$771 59  bps
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.
2Net interest income and net interest margin is presented on a fully taxable-equivalent ("FTE") basis using the federal statutory tax rate of 21%. The FTE impact is predominantly attributable to commercial loans for the periods presented.
9

MORTGAGE BANKING FEES SUMMARY
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
MORTGAGE BANKING FEES
Production revenue$15 $14 $15 $11 $19 $17 %($4)(21 %)$44 $60 ($16)(27 %)
Mortgage servicing revenue33 35 33 37 35 (2)(6)(2)(6)101 106 (5)(5)
MSR valuation changes, net of hedge impact(2)5 1 9 15 (7)NM(17)NM4 19 (15)(79)
Total mortgage banking fees$46 $54 $49 $57 $69 ($8)(15 %)($23)(33 %)$149 $185 ($36)(19 %)
Pull-through adjusted locks$1,996 $1,930 $1,404 $1,412 $2,397 $663 %($401)(17 %)$5,330 $7,345 ($2,015)(27 %)
Production revenue as a percentage of Pull-through adjusted locks0.76 %0.74 %1.05 %0.78 %0.79 %3  bps(3) bps0.83 %0.82 %1  bps
RESIDENTIAL REAL ESTATE ORIGINATIONS
Retail$1,749 $1,584 $1,045 $958 $1,146 $16510 %$60353 %$4,378 $3,417 $96128 %
Third Party1,504 1,323 892 1,214 2,285 18114 (781)(34)3,719 5,968 (2,249)(38)
Total$3,253 $2,907 $1,937 $2,172 $3,431 $34612 %($178)(5 %)$8,097 $9,385 ($1,288)(14 %)
Originated for sale$2,148 $1,872 $1,296 $1,595 $2,815 $27615 %($667)(24 %)$5,316 $7,340 ($2,024)(28 %)
Originated for investment1,105 1,035 641 577 616 707 48979 2,781 2,045 73636 
Total$3,253 $2,907 $1,937 $2,172 $3,431 $34612 %($178)(5 %)$8,097 $9,385 ($1,288)(14 %)
MORTGAGE SERVICING INFORMATION (UPB)
Loans serviced for others$96,120 $96,439 $96,952 $97,420 $97,603 ($319)— %($1,483)(2 %)$96,120 $97,603 ($1,483)(2 %)
Owned loans serviced32,655 32,118 31,659 31,640 31,436 5372 1,2194 32,655 31,436 1,2194 
Total$128,775 $128,557 $128,611 $129,060 $129,039 $218— %($264)— %$128,775 $129,039 ($264)— %
MSR at fair value$1,501 $1,568 $1,564 $1,552 $1,620 ($67)(4 %)($119)(7 %)$1,501 $1,620 ($119)(7 %)
    

10

SEGMENT FINANCIAL HIGHLIGHTS - CONSUMER BANKING
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
CONSUMER BANKING
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
Net interest income$1,156 $1,120 $1,093 $1,086 $1,067 $36 3 %$89 8 %$3,369 $3,101 $268 9 %
Noninterest income285 277 258 265 278 8 3 7 3 820 802 18 2 
Total revenue1,441 1,397 1,351 1,351 1,345 44 3 96 7 4,189 3,903 286 7 
Noninterest expense916 915 903 905 905 1 — 11 1 2,734 2,637 97 4 
Profit (loss) before credit losses525 482 448 446 440 43 9 85 19 1,455 1,266 189 15 
Net charge-offs84 84 81 82 67 — — 17 25 249 198 51 26 
Income (loss) before income tax expense (benefit)441 398 367 364 373 43 11 68 18 1,206 1,068 138 13 
Income tax expense (benefit)114 102 95 95 97 12 12 17 18 311 278 33 12 
Net income (loss)$327 $296 $272 $269 $276 $31 10 %$51 18 %$895 $790 $105 13 %
AVERAGE BALANCES
Total assets$75,392 $74,295 $73,833 $73,334 $72,964 $1,097 1 %$2,428 3 %$74,510 $72,477 $2,033 3 %
Total loans and leases1
69,021 67,960 67,448 66,906 66,641 1,061 2 2,380 4 68,146 66,171 1,975 3 
Deposits121,899 120,478 120,019 118,474 117,979 1,421 1 3,920 3 120,803 116,477 4,326 4 
Interest-earning assets69,608 68,552 68,050 67,524 67,273 1,056 2 2,335 3 68,740 66,823 1,917 3 
KEY METRICS
Net interest margin6.60 %6.57 %6.46 %6.40 %6.28 %3  bps32  bps6.54 %6.20 %34  bps
Efficiency ratio63.53 65.49 66.87 67.08 67.18 (196) bps(365) bps65.26 67.54 (228) bps
Loan-to-deposit ratio (period-end balances)56.34 55.73 55.25 55.52 55.81 61  bps53  bps56.34 55.81 53  bps
Loan-to-deposit ratio (average balances)56.05 55.97 55.80 55.88 55.71 8  bps34  bps55.94 56.13 (19) bps
Return on average total tangible assets1.74 1.61 1.49 1.47 1.51 13  bps23  bps1.62 1.47 15  bps
1 Includes loans held for sale.
















11

SEGMENT FINANCIAL HIGHLIGHTS - COMMERCIAL BANKING
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
COMMERCIAL BANKING3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
Net interest income$478 $494 $514 $551 $560 ($16)(3 %)($82)(15 %)$1,486 $1,741 ($255)(15 %)
Noninterest income207 242 227 196 180 (35)(14)27 15 676 588 88 15 
Total revenue685 736 741 747 740 (51)(7)(55)(7)2,162 2,329 (167)(7)
Noninterest expense300 311 317 324 325 (11)(4)(25)(8)928 971 (43)(4)
Profit (loss) before credit losses385 425 424 423 415 (40)(9)(30)(7)1,234 1,358 (124)(9)
Net charge-offs91 90 81 65 67 1 1 24 36 262 185 77 42 
Income (loss) before income tax expense (benefit)294 335 343 358 348 (41)(12)(54)(16)972 1,173 (201)(17)
Income tax expense (benefit)63 76 84 89 88 (13)(17)(25)(28)223 289 (66)(23)
Net income (loss)$231 $259 $259 $269 $260 ($28)(11 %)($29)(11 %)$749 $884 ($135)(15 %)
AVERAGE BALANCES
Total assets$68,092 $68,958 $70,100 $72,758 $74,997 ($866)(1 %)($6,905)(9 %)$69,046 $77,130 ($8,084)(10 %)
Total loans and leases1
64,974 65,997 67,187 69,899 71,898 (1,023)(2)(6,924)(10)66,048 73,961 (7,913)(11)
Deposits44,190 44,203 45,912 46,962 47,221 (13)— (3,031)(6)44,766 47,221 (2,455)(5)
Interest-earning assets65,550 66,447 67,536 70,267 72,275 (897)(1)(6,725)(9)66,507 74,350 (7,843)(11)
KEY METRICS
Net interest margin2.90 %2.99 %3.07 %3.11 %3.07 %(9) bps(17) bps2.98 %3.13 %(15) bps
Efficiency ratio43.84 42.28 42.80 43.44 43.93 156  bps(9) bps42.95 41.67 128  bps
Loan-to-deposit ratio (period-end balances)140.42 141.41 143.98 146.09 145.77 (99) bps(535) bps140.42 145.77 (535) bps
Loan-to-deposit ratio (average balances)145.93 148.15 145.05 147.64 150.96 (222) bps(503) bps146.36 154.96 (860) bps
Return on average total tangible assets1.37 1.52 1.50 1.48 1.39 (15) bps(2) bps1.47 1.55 (8) bps
1 Includes loans held for sale.
















12

SEGMENT FINANCIAL HIGHLIGHTS - NON-CORE
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
NON-CORE
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
Net interest income($28)($31)($37)($45)($41)$3 10 %$13 32 %($96)($84)($12)(14 %)
Noninterest income— — — — — — — — — — — — — 
Total revenue(28)(31)(37)(45)(41)3 10 13 32 (96)(84)(12)(14)
Noninterest expense23 26 25 28 30 (3)(12)(7)(23)74 95 (21)(22)
Profit (loss) before credit losses(51)(57)(62)(73)(71)6 11 20 28 (170)(179)9 5 
Net charge offs17 10 19 24 20 7 70 (3)(15)46 54 (8)(15)
Income (loss) before income tax expense (benefit)(68)(67)(81)(97)(91)(1)(1)23 25 (216)(233)17 7 
Income tax expense (benefit)(17)(17)(21)(25)(24)— — 7 29 (55)(61)6 10 
Net income (loss)($51)($50)($60)($72)($67)($1)(2 %)$16 24 %($161)($172)$11 6 %
AVERAGE BALANCES
Total assets$8,389 $9,418 $10,554 $11,776 $13,113 ($1,029)(11 %)($4,724)(36 %)$9,450 $14,409 ($4,959)(34 %)
Total loans and leases1
8,352 9,376 10,507 11,701 13,010 (1,024)(11)(4,658)(36)9,408 14,332 (4,924)(34)
Interest-earning assets8,352 9,376 10,507 11,726 13,010 (1,024)(11)(4,658)(36)9,408 14,332 (4,924)(34)
KEY METRICS
Net interest margin(1.30)%(1.36)%(1.41)%(1.54)%(1.24)%6  bps(6) bps(1.36)%(0.78)%(58) bps
Return on average total tangible assets(2.40)(2.14)(2.30)(2.42)(2.03)(26) bps(37) bps(2.28)(1.60)(68) bps
1 Includes loans held for sale.
13

SEGMENT FINANCIAL HIGHLIGHTS - OTHER
(dollars in millions)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
OTHER1
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$%
Net interest income($237)($173)($128)($104)($64)($64)(37 %)($173)NM($538)($5)($533)NM
Noninterest income40 34 32 39 34 6 18 6 18 106 93 13 14 
Total revenue(197)(139)(96)(65)(30)(58)(42)(167)NM(432)88 (520)NM
Noninterest expense20 49 113 355 33 (29)(59)(13)(39)182 192 (10)(5)
Profit (loss) before provision (benefit) for credit losses(217)(188)(209)(420)(63)(29)(15)(154)(244)(614)(104)(510)NM
Provision (benefit) for credit losses(20)(2)(10)— 18 (18)NM(38)NM(32)79 (111)NM
Income (loss) before income tax expense (benefit)(197)(186)(199)(420)(81)(11)(6)(116)(143)(582)(183)(399)(218)
Income tax expense (benefit)(72)(73)(62)(143)(42)1 1 (30)(71)(207)(100)(107)(107)
Net income (loss)($125)($113)($137)($277)($39)($12)(11 %)($86)(221 %)($375)($83)($292)NM
AVERAGE BALANCES
Total assets$66,705 $66,551 $66,283 $65,785 $59,088 $154 — %$7,617 13 %$66,514 $57,723 $8,791 15 %
Total loans and leases2
837 789 754 729 766 48 6 71 9 794 763 31 4 
Deposits7,962 8,989 10,173 11,692 11,250 (1,027)(11)(3,288)(29)9,037 10,993 (1,956)(18)
Interest-earning assets53,654 54,089 53,976 53,604 47,035 (435)(1)6,619 14 53,906 45,698 8,208 18 
1 Includes assets, liabilities, capital, revenues, provision for credit losses, expenses and income tax expense not attributed to our Consumer Banking, Commercial Banking, or Non-Core segments as well as treasury and community development.
2 Includes loans held for sale.
14

CREDIT-RELATED INFORMATION
(dollars in millions)
AS OFSEPTEMBER 30, 2024 CHANGE
Sept 30, 2024June 30, 2024Mar 31, 2024Dec 31, 2023Sept 30, 2023June 30, 2024September 30, 2023
$/bps/%%$/bps/%%
NONACCRUAL LOANS AND LEASES
Commercial and industrial1
$219 $261 $294 $297 $245 ($42)(16 %)($26)(11 %)
Commercial real estate852 678 597 477 470 174 26 382 81 
Total commercial1,071 939 891 774 715 132 14 356 50 
Residential mortgages2
169 153 174 177 190 16 10 (21)(11)
Home equity281 279 288 285 268 2 1 13 5 
Automobile46 44 47 61 62 2 5 (16)(26)
Education59 52 29 28 23 7 13 36 157 
Other retail61 60 40 39 38 1 2 23 61 
Total retail616 588 578 590 581 28 5 35 6 
Nonaccrual loans and leases1,687 1,527 1,469 1,364 1,296 160 10 391 30 
Repossessed assets14 13 14 14 15 1 8 (1)(7)
Nonaccrual loans and leases and repossessed assets$1,701 $1,540 $1,483 $1,378 $1,311 $161 10 %$390 30 %
NONACCRUAL LOANS AND LEASES BY PRODUCT3
Commercial$1,071 $939 $891 $774 $715 $132 14 %$356 50 %
Retail630 601 592 604 596 29 5 34 6 
Total nonaccrual loans and leases$1,701 $1,540 $1,483 $1,378 $1,311 $161 10 %$390 30 %
ASSET QUALITY RATIOS
Allowance for loan and lease losses to loans and leases1.47 %1.50 %1.46 %1.44 %1.39 %(3) bps8  bps
Allowance for credit losses to loans and leases1.61 1.63 1.61 1.59 1.55 (2) bps6  bps
Allowance for loan and lease losses to nonaccrual loans and leases123 139 142 154 160 (16 %)(37 %)
Allowance for credit losses to nonaccrual loans and leases136 151 157 170 179 (15 %)(43 %)
Nonaccrual loans and leases to loans and leases1.19 1.08 1.02 0.93 0.87 11  bps32  bps
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.
2Loans fully or partially guaranteed by the FHA, VA and USDA are classified as accruing.
3Nonaccrual loans and leases by product includes repossessed assets.



15

CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
AS OFSEPTEMBER 30, 2024 CHANGE
Sept 30, 2024June 30, 2024Mar 31, 2024Dec 31, 2023Sept 30, 2023June 30, 2024September 30, 2023
$/bps%$/bps%
LOANS AND LEASES 90 DAYS OR MORE PAST DUE AND ACCRUING
Commercial and industrial1
$5 $7 $23 $6 $4 ($2)(29 %)$1 25 %
Commercial real estate15 36 39 40 3 (21)(58)12 NM
Total commercial20 43 62 46 7 (23)(53)13 186 
Residential mortgages2
146 182 209 256 217 (36)(20)(71)(33)
Home equity— — — — — — — — — 
Automobile— — — — — — — — — 
Education2 2 2 2 3 — — (1)(33)
Other retail1 1 27 29 21 — — (20)(95)
Total retail149 185 238 287 241 (36)(19)(92)(38)
Total loans and leases$169 $228 $300 $333 $248 ($59)(26 %)($79)(32 %)
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.
2 90+ days past due and accruing includes $145 million, $168 million, $202 million, $243 million, and $216 million of loans fully or partially guaranteed by the FHA, VA, and USDA for September 30, 2024, June 30, 2024, March 31, 2024, December 31, 2023 and September 30, 2023, respectively.

16

CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$%
CHARGE-OFFS, RECOVERIES AND RELATED RATIOS
GROSS CHARGE-OFFS
Commercial and industrial1
$57 $14 $14 $24 $25 $43 NM$32 128 %$85 $97 ($12)(12 %)
Commercial real estate49 86 88 49 49 (37)(43)— — 223 115 108 94 
Total commercial106 100 102 73 74 6 6 32 43 308 212 96 45 
Residential mortgages1 1 2 3 1 — — — — 4 3 1 33 
Home equity4 4 4 4 3 — — 1 33 12 8 4 50 
Automobile25 19 28 31 28 6 32 (3)(11)72 82 (10)(12)
Education30 31 32 35 27 (1)(3)3 11 93 76 17 22 
Other retail65 68 63 60 58 (3)(4)7 12 196 170 26 15 
Total retail125 123 129 133 117 2 2 8 7 377 339 38 11 
Total gross charge-offs$231 $223 $231 $206 $191 $8 4 %$40 21 %$685 $551 $134 24 %
GROSS RECOVERIES
Commercial and industrial1
$3 $4 $17 $3 $3 ($1)(25 %)$— — %$24 $12 $12 100 %
Commercial real estate5 — — 1 1 5 100 4 NM5 2 3 150 
Total commercial8 4 17 4 4 4 100 4 100 29 14 15 107 
Residential mortgages1 1 1 1 2 — — (1)(50)3 3 — — 
Home equity5 7 6 5 6 (2)(29)(1)(17)18 17 1 6 
Automobile12 15 14 14 13 (3)(20)(1)(8)41 44 (3)(7)
Education6 5 5 5 5 1 20 1 20 16 14 2 14 
Other retail7 7 7 6 8 — — (1)(13)21 21 — — 
Total retail31 35 33 31 34 (4)(11)(3)(9)99 99 — — 
Total gross recoveries$39 $39 $50 $35 $38 $— — %$1 3 %$128 $113 $15 13 %
NET CHARGE-OFFS (RECOVERIES)
Commercial and industrial1
$54 $10 ($3)$21 $22 $44 NM$32 145 %$61 $85 ($24)(28 %)
Commercial real estate44 86 88 48 48 (42)(49)(4)(8)218 113 105 93 
Total commercial98 96 85 69 70 2 2 28 40 279 198 81 41 
Residential mortgages— — 1 2 (1)— — 1 100 1 — 1 100 
Home equity(1)(3)(2)(1)(3)2 67 2 67 (6)(9)3 33 
Automobile13 4 14 17 15 9 225 (2)(13)31 38 (7)(18)
Education24 26 27 30 22 (2)(8)2 9 77 62 15 24 
Other retail58 61 56 54 50 (3)(5)8 16 175 149 26 17 
Total retail94 88 96 102 83 6 7 11 13 278 240 38 16 
Total net charge-offs$192 $184 $181 $171 $153 $8 4 %$39 25 %$557 $438 $119 27 %
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.
17

CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
ANNUALIZED NET CHARGE-OFF (RECOVERY) RATES
Commercial and industrial1
0.49 %0.09 %(0.03 %)0.18 %0.18 %40  bps31  bps0.18 %0.22 %(4) bps
Commercial real estate0.62 1.20 1.22 0.66 0.65 (58)(3)1.02 0.52 50 
Total commercial0.54 0.53 0.47 0.36 0.35 1 19 0.51 0.33 18 
Residential mortgages— — 0.01 0.02 (0.02)— 2 — — — 
Home equity(0.03)(0.07)(0.06)(0.04)(0.08)4 5 (0.05)(0.08)3 
Automobile0.81 0.27 0.73 0.77 0.60 54 21 0.60 0.47 13 
Education0.85 0.93 0.92 1.00 0.72 (8)13 0.90 0.66 24 
Other retail4.93 4.98 4.56 4.13 3.95 (5)98 4.82 3.87 95 
Total retail0.54 0.51 0.54 0.56 0.46 3 8 0.53 0.44 9 
Total loans and leases0.54 %0.52 %0.50 %0.46 %0.40 %2  bps14  bps0.52 %0.38 %14  bps
Memo: Average loans
Commercial and industrial1
$44,071 $44,381 $44,577 $46,618 $48,908 ($310)(1 %)($4,837)(10 %)$44,342 $51,136 ($6,794)(13 %)
Commercial real estate28,209 28,574 29,265 29,460 29,353 (365)(1)(1,144)(4)28,681 29,122 (441)(2)
Total commercial72,280 72,955 73,842 76,078 78,261 (675)(1)(5,981)(8)73,023 80,258 (7,235)(9)
Residential mortgages32,117 31,633 31,384 31,146 30,838 484 2 1,279 4 31,713 30,496 1,217 4 
Home equity15,733 15,343 15,080 14,889 14,589 390 3 1,144 8 15,387 14,336 1,051 7 
Automobile5,942 6,807 7,758 8,752 9,849 (865)(13)(3,907)(40)6,832 10,920 (4,088)(37)
Education11,155 11,447 11,816 11,971 12,147 (292)(3)(992)(8)11,472 12,455 (983)(8)
Other retail4,776 4,882 4,942 5,133 5,107 (106)(2)(331)(6)4,866 5,184 (318)(6)
Total retail69,723 70,112 70,980 71,891 72,530 (389)(1)(2,807)(4)70,270 73,391 (3,121)(4)
Total loans and leases$142,003 $143,067 $144,822 $147,969 $150,791 ($1,064)(1 %)($8,788)(6 %)$143,293 $153,649 ($10,356)(7 %)
1Effective for the first quarter of 2024, the Company's lease portfolio is included in Commercial and industrial. Prior period results have been revised to conform to the new presentation.


18

CREDIT-RELATED INFORMATION, CONTINUED
(dollars in millions)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$%
SUMMARY OF CHANGES IN THE COMPONENTS OF THE ALLOWANCE FOR CREDIT LOSSES
Allowance for loan and lease losses - beginning$2,125 $2,086 $2,098 $2,080 $2,044 $39 2 %$81 4 %$2,098 $1,983 $115 6 %
Charge-offs:
Commercial106 100 102 73 74 6 6 32 43 308 212 96 45 
Retail 125 123 129 133 117 2 2 8 7 377 339 38 11 
Total charge-offs231 223 231 206 191 8 4 40 21 685 551 134 24 
Recoveries:
Commercial8 4 17 4 4 4 100 4 100 29 14 15 107 
Retail 31 35 33 31 34 (4)(11)(3)(9)99 99 — — 
Total recoveries39 39 50 35 38 — — 1 3 128 113 15 13 
Net charge-offs192 184 181 171 153 8 4 39 25 557 438 119 27 
Provision (benefit) for loan and lease losses:
Commercial3 144 69 86 146 (141)(98)(143)(98)216 371 (155)(42)
Retail143 79 100 103 43 64 81 100 233 322 164 158 96 
Total provision (benefit) for loan and lease losses146 223 169 189 189 (77)(35)(43)(23)538 535 3 1 
Allowance for loan and lease losses - ending$2,079 $2,125 $2,086 $2,098 $2,080 ($46)(2 %)($1)— %$2,079 $2,080 ($1)— %
Allowance for unfunded lending commitments - beginning$181 $222 $220 $238 $255 ($41)(18 %)($74)(29 %)$220 $257 ($37)(14 %)
Provision (benefit) for unfunded lending commitments26 (41)2 (18)(17)67 NM43 NM(13)(19)6 32 
Allowance for unfunded lending commitments - ending$207 $181 $222 $220 $238 $26 14 %($31)(13 %)$207 $238 ($31)(13 %)
Total allowance for credit losses - ending$2,286 $2,306 $2,308 $2,318 $2,318 ($20)(1 %)($32)(1 %)$2,286 $2,318 ($32)(1 %)
Memo: Total allowance for credit losses by product
Commercial $1,351 $1,429 $1,425 $1,425 $1,425 ($78)(5 %)($74)(5 %)$1,351 $1,425 ($74)(5 %)
Retail 935 877 883 893 893 58 7 42 5 935 893 42 5 
Total allowance for credit losses$2,286 $2,306 $2,308 $2,318 $2,318 ($20)(1 %)($32)(1 %)$2,286 $2,318 ($32)(1 %)
19

CAPITAL AND RATIOS
(dollars in millions)
AS OFFOR THE NINE MONTHS ENDED SEPTEMBER 30,
SEPTEMBER 30, 2024 CHANGE2024 Change
Sept 30, 2024June 30, 2024Mar 31, 2024Dec 31, 2023Sept 30, 2023June 30, 2024September 30, 2023202420232023
$%$%$%
CAPITAL RATIOS AND COMPONENTS (PRELIMINARY)
CET1 capital$17,941 $18,086 $18,090 $18,358 $18,360 ($145)(1 %)($419)(2 %)
Tier 1 capital20,053 20,198 20,104 20,372 20,374 (145)(1)(321)(2)
Total capital23,352 23,551 23,466 23,608 23,682 (199)(1)(330)(1)
Risk-weighted assets168,552 168,393 170,125 172,601 176,407 159 — (7,855)(4)
Adjusted average assets1
213,274 214,574 216,001 219,591 215,877 (1,300)(1)(2,603)(1)
CET1 capital ratio10.6 %10.7 %10.6 %10.6 %10.4 %
Tier 1 capital ratio11.9 12.0 11.8 11.8 11.5 
Total capital ratio13.9 14.0 13.8 13.7 13.4 
Tier 1 leverage ratio9.4 9.4 9.3 9.3 9.4 
TANGIBLE COMMON EQUITY (PERIOD-END)
Common stockholders' equity$22,819 $21,757 $21,747 $22,329 $20,864 $1,062 5 %$1,955 9 %$22,819 $20,864 $1,955 9 %
Less: Goodwill8,187 8,187 8,188 8,188 8,188 — — (1)— 8,187 8,188 (1)— 
Less: Other intangible assets137 139 148 157 167 (2)(1)(30)(18)137 167 (30)(18)
Add: Deferred tax liabilities2
435 435 433 433 421 — — 14 3 435 421 14 3 
Total tangible common equity$14,930 $13,866 $13,844 $14,417 $12,930 $1,064 8 %$2,000 15 %$14,930 $12,930 $2,000 15 %
TANGIBLE COMMON EQUITY (AVERAGE)
Common stockholders' equity$22,380 $21,427 $21,700 $21,209 $21,177 $953 4 %$1,203 6 %$21,838 $21,721 $117 1 %
Less: Goodwill8,187 8,188 8,188 8,188 8,188 (1)— (1)— 8,187 8,182 5 — 
Less: Other intangible assets140 144 153 163 173 (4)(3)(33)(19)146 182 (36)(20)
Add: Deferred tax liabilities2
435 432 433 421 422 3 1 13 3 433 422 11 3 
Total tangible common equity$14,488 $13,527 $13,792 $13,279 $13,238 $961 7 %$1,250 9 %$13,938 $13,779 $159 1 %
INTANGIBLE ASSETS (PERIOD-END)
Goodwill$8,187 $8,187 $8,188 $8,188 $8,188 $— — %($1)— %$8,187 $8,188 ($1)— %
Other intangible assets137 139 148 157 167 (2)(1)(30)(18)137 167 (30)(18)
Total intangible assets$8,324 $8,326 $8,336 $8,345 $8,355 ($2)— %($31)— %$8,324 $8,355 ($31)— %
1Adjusted average assets include quarterly average assets, less deductions for disallowed goodwill and other intangible assets, net of deferred taxes, and the accumulated other comprehensive
income impact related to the adoption of post-retirement benefit plan guidance under GAAP.
2Deferred tax liabilities relate to tax-deductible goodwill and other intangible assets.




20


NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS
(dollars in millions, except per share data)

Non-GAAP Financial Measures
This document contains non-GAAP financial measures denoted as Underlying. Underlying results for any given reporting period exclude certain items that may occur in that period which management does not consider indicative of the Company’s on-going financial performance. We believe these non-GAAP financial measures provide useful information to investors because they are used by our management to evaluate our operating performance and make day-to-day operating decisions. In addition, we believe our Underlying results in any given reporting period reflect our on-going financial performance in that period and, accordingly, are useful to consider in addition to our GAAP financial results. The following tables present reconciliations of our non-GAAP measures to the most directly comparable GAAP financial measures.

Other companies may use similarly titled non-GAAP financial measures that are calculated differently from the way we calculate such measures. Accordingly, our non-GAAP financial measures may not be comparable to similar measures used by such companies. We caution investors not to place undue reliance on such non-GAAP financial measures, but to consider them with the most directly comparable GAAP measures. Non-GAAP financial measures have limitations as analytical tools and should not be considered in isolation or as a substitute for our results reported under GAAP.

21

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED (dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$%
Noninterest income, Underlying:
Noninterest income (GAAP)A$532 $553 $517 $500 $492 ($21)(4 %)$40 8 %$1,602 $1,483 $119 8 %
Less: Notable items(2)4 3 — — (6)(150)(2)(100)5 — 5 100 
Noninterest income, Underlying (non-GAAP)B$534 $549 $514 $500 $492 ($15)(3 %)$42 9 %$1,597 $1,483 $114 8 %
Total revenue, Underlying:
Total revenue (GAAP)C$1,901 $1,963 $1,959 $1,988 $2,014 ($62)(3 %)($113)(6 %)$5,823 $6,236 ($413)(7 %)
Less: Notable items(2)4 3 — — (6)(150)(2)(100)5 — 5 100 
Total revenue, Underlying (non-GAAP)D$1,903 $1,959 $1,956 $1,988 $2,014 ($56)(3 %)($111)(6 %)$5,818 $6,236 ($418)(7 %)
Noninterest expense, Underlying:
Noninterest expense (GAAP)E$1,259 $1,301 $1,358 $1,612 $1,293 ($42)(3 %)($34)(3 %)$3,918 $3,895 $23 1 %
Less: Notable items11 36 85 345 22 (25)(69)(11)(50)132 161 (29)(18)
Noninterest expense, Underlying (non-GAAP)F$1,248 $1,265 $1,273 $1,267 $1,271 ($17)(1 %)($23)(2 %)$3,786 $3,734 $52 1 %
Pre-provision profit:
Total revenue (GAAP)C$1,901 $1,963 $1,959 $1,988 $2,014 ($62)(3 %)($113)(6 %)$5,823 $6,236 ($413)(7 %)
Less: Noninterest expense (GAAP)E1,259 1,301 1,358 1,612 1,293 (42)(3)(34)(3)3,918 3,895 23 1 
Pre-provision profit (non-GAAP)
$642 $662 $601 $376 $721 ($20)(3 %)($79)(11 %)$1,905 $2,341 ($436)(19 %)
Pre-provision profit, Underlying:
Total revenue, Underlying (non-GAAP)D$1,903 $1,959 $1,956 $1,988 $2,014 ($56)(3 %)($111)(6 %)$5,818 $6,236 ($418)(7 %)
Less: Noninterest expense, Underlying (non-GAAP)F1,248 1,265 1,273 1,267 1,271 (17)(1)(23)(2)3,786 3,734 52 1 
Pre-provision profit, Underlying (non-GAAP)$655 $694 $683 $721 $743 ($39)(6 %)($88)(12 %)$2,032 $2,502 ($470)(19 %)
Income before income tax expense, Underlying:
Income before income tax expense (GAAP)G$470 $480 $430 $205 $549 ($10)(2 %)($79)(14 %)$1,380 $1,825 ($445)(24 %)
Less: Income (expense) before income tax expense (benefit) related to notable items(13)(32)(82)(345)(22)19 59 9 41 (127)(161)34 21 
Income before income tax expense, Underlying (non-GAAP)H$483 $512 $512 $550 $571 ($29)(6 %)($88)(15 %)$1,507 $1,986 ($479)(24 %)
Income tax expense, Underlying:
Income tax expense (GAAP)I$88 $88 $96 $16 $119 $— — %($31)(26 %)$272 $406 ($134)(33 %)
Less: Income tax expense (benefit) related to notable items(3)(16)(21)(108)(4)13 81 1 25 (40)(41)1 2 
Income tax expense, Underlying (non-GAAP)J$91 $104 $117 $124 $123 ($13)(13 %)($32)(26 %)$312 $447 ($135)(30 %)
Net income, Underlying:
Net income (GAAP)K$382 $392 $334 $189 $430 ($10)(3 %)($48)(11 %)$1,108 $1,419 ($311)(22 %)
Add: Notable items, net of income tax benefit10 16 61 237 18 (6)(38)(8)(44)87 120 (33)(28)
Net income, Underlying (non-GAAP)L$392 $408 $395 $426 $448 ($16)(4 %)($56)(13 %)$1,195 $1,539 ($344)(22 %)
Net income available to common stockholders, Underlying:
Net income available to common stockholders (GAAP)M$344 $357 $304 $159 $400 ($13)(4 %)($56)(14 %)$1,005 $1,332 ($327)(25 %)
Add: Notable items, net of income tax benefit10 16 61 237 18 (6)(38)(8)(44)87 120 (33)(28)
Net income available to common stockholders, Underlying (non-GAAP)N$354 $373 $365 $396 $418 ($19)(5 %)($64)(15 %)$1,092 $1,452 ($360)(25 %)
22

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)

QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
Operating leverage:
Total revenue (GAAP)C$1,901 $1,963 $1,959 $1,988 $2,014 ($62)(3.23 %)($113)(5.67 %)$5,823 $6,236 ($413)(6.65 %)
Less: Noninterest expense (GAAP)E1,259 1,301 1,358 1,612 1,293 (42)(3.28)(34)(2.69)3,918 3,895 23 0.57 
Operating leverage0.05 %(2.98 %)(7.22 %)
Operating leverage, Underlying:
Total revenue, Underlying (non-GAAP)D$1,903 $1,959 $1,956 $1,988 $2,014 ($56)(2.88 %)($111)(5.54 %)$5,818 $6,236 ($418)(6.73 %)
Less: Noninterest expense, Underlying (non-GAAP)F1,248 1,265 1,273 1,267 1,271 (17)(1.35)(23)(1.75)3,786 3,734 52 1.38 
Operating leverage, Underlying (non-GAAP)(1.53 %)(3.79 %)(8.11 %)
Efficiency ratio and efficiency ratio, Underlying:
Efficiency ratio E/C66.23 %66.27 %69.33 %81.13 %64.21 %(4) bps202  bps67.28 %62.45 %483  bps
Efficiency ratio, Underlying (non-GAAP)F/D65.61 64.59 65.05 63.77 63.08 102  bps253  bps65.08 59.87 521  bps
Noninterest income as a % of total revenue, Underlying:
Noninterest income as a % of total revenueA/C27.95 %28.16 %26.41 %25.16 %24.44 %(21) bps351  bps27.51 %23.78 %373  bps
Noninterest income as a % of total revenue, UnderlyingB/D28.05 28.00 26.32 25.16 24.44 5  bps361  bps27.45 23.78 367  bps
Effective income tax rate and effective income tax rate, Underlying:
Effective income tax rateI/G18.56 %18.49 %22.28 %7.59 %21.51 %7  bps(295) bps19.69 %22.24 %(255) bps
Effective income tax rate, Underlying (non-GAAP)J/H18.75 20.33 22.84 22.25 21.69 (158) bps(294) bps20.68 22.55 (187) bps
Return on average common equity and return on average common equity, Underlying:
Average common equity (GAAP)O$22,380 $21,427 $21,700 $21,209 $21,177 $953 4 %$1,203 6 %$21,838 $21,721 $117 1 %
Return on average common equityM/O6.12 %6.70 %5.63 %2.96 %7.50 %(58) bps(138) bps6.15 %8.20 %(205) bps
Return on average common equity, Underlying (non-GAAP)N/O6.29 7.00 6.77 7.41 7.82 (71) bps(153) bps6.68 8.93 (225) bps
Return on average tangible common equity and return on average tangible common equity, Underlying:
Average common equity (GAAP)O$22,380 $21,427 $21,700 $21,209 $21,177 $953 4 %$1,203 6 %$21,838 $21,721 $117 1 %
Less: Average goodwill (GAAP)8,187 8,188 8,188 8,188 8,188 (1)— (1)— 8,187 8,182 5 — 
Less: Average other intangibles (GAAP)140 144 153 163 173 (4)(3)(33)(19)146 182 (36)(20)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)435 432 433 421 422 3 1 13 3 433 422 11 3 
Average tangible common equityP$14,488 $13,527 $13,792 $13,279 $13,238 $961 7 %$1,250 9 %$13,938 $13,779 $159 1 %
Return on average tangible common equity M/P9.45 %10.61 %8.86 %4.72 %12.00 %(116) bps(255) bps9.63 %12.93 %(330) bps
Return on average tangible common equity, Underlying (non-GAAP)N/P9.71 11.09 10.65 11.84 12.51 (138) bps(280) bps10.46 14.09 (363) bps
Return on average total assets and return on average total assets, Underlying:
Average total assets (GAAP)Q$218,578 $219,222 $220,770 $223,653 $220,162 ($644)— %($1,584)(1 %)$219,520 $221,739 ($2,219)(1 %)
Return on average total assetsK/Q0.70 %0.72 %0.61 %0.33 %0.78 %(2) bps(8) bps0.67 %0.86 %(19) bps
Return on average total assets, Underlying (non-GAAP)L/Q0.71 0.75 0.72 0.76 0.81 (4) bps(10) bps0.73 0.93 (20) bps
23

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$/bps%$/bps%$/bps%
Return on average total tangible assets and return on average total tangible assets, Underlying:
Average total assets (GAAP)Q$218,578 $219,222 $220,770 $223,653 $220,162 ($644)— %($1,584)(1 %)$219,520 $221,739 ($2,219)(1 %)
Less: Average goodwill (GAAP)8,187 8,188 8,188 8,188 8,188 (1)— (1)— 8,187 8,182 5— 
Less: Average other intangibles (GAAP)140 144 153 163 173 (4)(3)(33)(19)146 182 (36)(20)
Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)435 432 433 421 422 31 133 433 422 113 
Average tangible assetsR$210,686 $211,322 $212,862 $215,723 $212,223 ($636)— %($1,537)(1 %)$211,620 $213,797 ($2,177)(1 %)
Return on average total tangible assets K/R0.72 %0.75 %0.63 %0.35 %0.81 %(3) bps(9) bps0.70 %0.89 %(19) bps
Return on average total tangible assets, Underlying (non-GAAP)L/R0.74 0.78 0.75 0.78 0.84 (4) bps(10) bps0.75 0.96 (21) bps
Tangible book value per common share:
Common shares - at period-end (GAAP)S445,216,549 452,961,853 458,485,032 466,418,055 466,221,795 (7,745,304)(2 %)(21,005,246)(5 %)445,216,549 466,221,795 (21,005,246)(5 %)
Common stockholders' equity (GAAP)$22,819 $21,757 $21,747 $22,329 $20,864 $1,0625 $1,9559 $22,819 $20,864 $1,9559 
Less: Goodwill (GAAP)8,187 8,187 8,188 8,188 8,188 —— (1)— 8,187 8,188 (1)— 
Less: Other intangible assets (GAAP)137 139 148 157 167 (2)(1)(30)(18)137 167 (30)(18)
Add: Deferred tax liabilities related to goodwill and other intangible assets (GAAP)435 435 433 433 421 —— 143 435 421 143 
Tangible common equityT$14,930 $13,866 $13,844 $14,417 $12,930 $1,0648 %$2,00015 %$14,930 $12,930 $2,00015 %
Tangible book value per common shareT/S$33.54 $30.61 $30.19 $30.91 $27.73 $2.93 10 %$5.81 21 %$33.54 $27.73 $5.81 21 %
Net income per average common share - basic and diluted and net income per average common share - basic and diluted, Underlying:
Average common shares outstanding - basic (GAAP)U446,561,996 454,142,489 461,358,681 466,234,324 469,481,085 (7,580,493)(2 %)(22,919,089)(5 %)453,993,833 478,073,507 (24,079,674)(5 %)
Average common shares outstanding - diluted (GAAP)V449,913,467 456,561,022 463,797,964 468,159,167 471,183,719 (6,647,555)(1)(21,270,252)(5)456,461,330 479,733,008 (23,271,678)(5)
Net income per average common share - basic (GAAP)M/U$0.77 $0.79 $0.66 $0.34 $0.85 ($0.02)(3)($0.08)(9)$2.21 $2.79 ($0.58)(21)
Net income per average common share - diluted (GAAP)M/V0.77 0.78 0.65 0.34 0.85 (0.01)(1)(0.08)(9)2.20 2.78 (0.58)(21)
Net income per average common share - basic, Underlying (non-GAAP)N/U0.79 0.82 0.79 0.85 0.89 (0.03)(4)(0.10)(11)2.40 3.04 (0.64)(21)
Net income per average common share - diluted, Underlying (non-GAAP)N/V0.79 0.82 0.79 0.85 0.89 (0.03)(4)(0.10)(11)2.39 3.03 (0.64)(21)
Dividend payout ratio and dividend payout ratio, Underlying:
Cash dividends declared and paid per common shareW$0.42 $0.42 $0.42 $0.42 $0.42 $— — %$— — %$1.26 $1.26 $— — %
Dividend payout ratioW/(M/U)55 %53 %64 %124 %49 %139 bps514 bps57 %45 %1,185 bps
Dividend payout ratio, Underlying (non-GAAP)W/(N/U)53 51 53 49 47 200 bps600 bps53 41 1,200 bps
24

NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS, CONTINUED
(dollars in millions, except per share data)
QUARTERLY TRENDSFOR THE NINE MONTHS ENDED SEPTEMBER 30,
3Q24 Change2024 Change
3Q242Q241Q244Q233Q232Q243Q23202420232023
$%$%$/bps%
Card fees, Underlying:
Card fees (GAAP)
$93 $92 $86 $70 $74 $1 1 %$19 26 %$271 $226 $45 20 %
Less: Notable items6 4 3 — — 2 50 6 100 13 — 13 100 
Card fees, Underlying (non-GAAP)
$87 $88 $83 $70 $74 ($1)(1 %)$13 18 %$258 $226 $32 14 %
Other income, Underlying:
Other income (GAAP)$24 $10 $17 $20 $18 $14 140 %$6 33 %$51 $58 ($7)(12 %)
Less: Notable items(8)— — — — (8)(100)(8)(100)(8)— (8)(100)
Other income, Underlying (non-GAAP)$32 $10 $17 $20 $18 $22 220 $14 78 %$59 $58 $1 2 %
Salaries and employee benefits, Underlying:
Salaries and employee benefits (GAAP)$647 $645 $691 $667 $659 $2 — %($12)(2 %)$1,983 $1,932 $51 3 %
Less: Notable items4 8 17 32 5 (4)(50)(1)(20)29 35 (6)(17)
Salaries and employee benefits, Underlying (non-GAAP)$643 $637 $674 $635 $654 $6 1 %($11)(2 %)$1,954 $1,897 $57 3 %
Equipment and software, Underlying:
Equipment and software (GAAP)
$194 $190 $192 $215 $191 $4 2 %$3 2 %$576 $541 $35 6 %
Less: Notable items2 4 8 37 6 (2)(50)(4)(67)14 14 — — 
Equipment and software, Underlying (non-GAAP)$192 $186 $184 $178 $185 $6 3 %$7 4 %$562 $527 $35 7 %
Outside services, Underlying:
Outside services (GAAP)$146 $165 $158 $174 $160 ($19)(12 %)($14)(9 %)$469 $513 ($44)(9 %)
Less: Notable items2 10 12 13 7 (8)(80)(5)(71)24 55 (31)(56)
Outside services, Underlying (non-GAAP)$144 $155 $146 $161 $153 ($11)(7 %)($9)(6 %)$445 $458 ($13)(3 %)
Occupancy, Underlying:
Occupancy (GAAP)$108 $113 $114 $125 $107 ($5)(4 %)$1 1 %$335 $367 ($32)(9 %)
Less: Notable items1 6 7 20 2 (5)(83)(1)(50)14 50 (36)(72)
Occupancy, Underlying (non-GAAP)$107 $107 $107 $105 $105 $— — %$2 2 %$321 $317 $4 1 %
Other operating expense, Underlying:
Other operating expense (GAAP)$164 $188 $203 $431 $176 ($24)(13 %)($12)(7 %)$555 $542 $13 2 %
Less: Notable items2 8 41 243 2 (6)(75)— — 51 7 44 NM
Other operating expense, Underlying (non-GAAP)$162 $180 $162 $188 $174 ($18)(10 %)($12)(7 %)$504 $535 ($31)(6 %)

25



NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS
(dollars in millions)
THIRD QUARTER 2024SECOND QUARTER 2024
Consumer BankingCommercial BankingNon-CoreOtherConsolidatedConsumer BankingCommercial BankingNon-CoreOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$327 $231 ($51)($125)$382 $296 $259 ($50)($113)$392 
Less: Preferred stock dividends— — — 38 38 — — — 35 35 
Net income (loss) available to common stockholdersB$327 $231 ($51)($163)$344 $296 $259 ($50)($148)$357 
Return on average total tangible assets:
Average total assets (GAAP)$75,392 $68,092 $8,389 $66,705 $218,578 $74,295 $68,958 $9,418 $66,551 $219,222 
 Less: Average goodwill (GAAP)542 769 — 6,876 8,187 542 770 — 6,876 8,188 
          Average other intangibles (GAAP)83 29 — 28 140 87 31 — 26 144 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)27 9 — 399 435 27 9 — 396 432 
Average tangible assetsC$74,794 $67,303 $8,389 $60,200 $210,686 $73,693 $68,166 $9,418 $60,045 $211,322 
Return on average total tangible assets A/C1.74 %1.37 %(2.40)%NM0.72 %1.61 %1.52 %(2.14)%NM0.75 %
Efficiency ratio:
Noninterest expense (GAAP)D$916 $300 $23 $20 $1,259 $915 $311 $26 $49 $1,301 
Net interest income (GAAP)1,156 478 (28)(237)1,369 1,120 494 (31)(173)1,410 
Noninterest income (GAAP)285 207 — 40 532 277 242 — 34 553 
Total revenue (GAAP)E$1,441 $685 ($28)($197)$1,901 $1,397 $736 ($31)($139)$1,963 
Efficiency ratio D/E63.53 %43.84 %NMNM66.23 %65.49 %42.28 %NMNM66.27 %
FIRST QUARTER 2024FOURTH QUARTER 2023
Consumer BankingCommercial BankingNon-CoreOtherConsolidatedConsumer BankingCommercial BankingNon-CoreOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$272 $259 ($60)($137)$334 $269 $269 ($72)($277)$189 
Less: Preferred stock dividends— — — 30 30 — — — 30 30 
Net income (loss) available to common stockholdersB$272 $259 ($60)($167)$304 $269 $269 ($72)($307)$159 
Return on average total tangible assets:
Average total assets (GAAP)$73,833 $70,100 $10,554 $66,283 $220,770 $73,334 $72,758 $11,776 $65,785 $223,653 
 Less: Average goodwill (GAAP)542 770 — 6,876 8,188 542 770 — 6,876 8,188 
         Average other intangibles (GAAP)92 33 — 28 153 98 35 — 30 163 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)26 10 — 397 433 26 10 — 385 421 
Average tangible assetsC$73,225 $69,307 $10,554 $59,776 $212,862 $72,720 $71,963 $11,776 $59,264 $215,723 
Return on average total tangible assets A/C1.49 %1.50 %(2.30)%NM0.63 %1.47 %1.48 %(2.42)%NM0.35 %
Efficiency ratio:
Noninterest expense (GAAP)D$903 $317 $25 $113 $1,358 $905 $324 $28 $355 $1,612 
Net interest income (GAAP)1,093 514 (37)(128)1,442 1,086 551 (45)(104)1,488 
Noninterest income (GAAP)258 227 — 32 517 265 196 — 39 500 
Total revenue (GAAP)E$1,351 $741 ($37)($96)$1,959 $1,351 $747 ($45)($65)$1,988 
Efficiency ratio D/E66.87 %42.80 %NMNM69.33 %67.08 %43.44 %NMNM81.13 %
26



NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS, CONTINUED
(dollars in millions)
THIRD QUARTER 2023
Consumer BankingCommercial BankingNon-CoreOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$276 $260 ($67)($39)$430 
Less: Preferred stock dividends— — — 30 30 
Net income (loss) available to common stockholdersB$276 $260 ($67)($69)$400 
Return on average total tangible assets:
Average total assets (GAAP)$72,964 $74,997 $13,113 $59,088 $220,162 
 Less: Average goodwill (GAAP)542 770 — 6,876 8,188 
         Average other intangibles (GAAP)103 39 — 31 173 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)24 12 — 386 422 
Average tangible assetsC$72,343 $74,200 $13,113 $52,567 $212,223 
Return on average total tangible assets A/C1.51 %1.39 %(2.03)%NM0.81 %
Efficiency ratio:
Noninterest expense (GAAP)D$905 $325 $30 $33 $1,293 
Net interest income (GAAP)1,067 560 (41)(64)1,522 
Noninterest income (GAAP)278 180 — 34 492 
Total revenue (GAAP)E$1,345 $740 ($41)($30)$2,014 
Efficiency ratio D/E67.18 %43.93 %NMNM64.21 %

27




NON-GAAP FINANCIAL MEASURES AND RECONCILIATIONS - SEGMENTS, CONTINUED
(dollars in millions)
FOR THE NINE MONTHS ENDED SEPTEMBER 30,
20242023
Consumer BankingCommercial BankingNon-CoreOtherConsolidatedConsumer BankingCommercial BankingNon-CoreOtherConsolidated
Net income (loss) available to common stockholders:
Net income (loss)A$895 $749 ($161)($375)$1,108 $790 $884 ($172)($83)$1,419 
Less: Preferred stock dividends— — — 103 103 — — — 87 87 
Net income (loss) available to common stockholdersB$895 $749 ($161)($478)$1,005 $790 $884 ($172)($170)$1,332 
Return on average total tangible assets:
Average total assets (GAAP)$74,510 $69,046 $9,450 $66,514 $219,520 $72,477 $77,130 $14,409 $57,723 $221,739 
 Less: Average goodwill (GAAP)542 770 — 6,875 8,187 540 766 — 6,876 8,182 
         Average other intangibles (GAAP)87 31 — 28 146 109 41 — 32 182 
 Add: Average deferred tax liabilities related to goodwill and other intangible assets (GAAP)27 9 — 397 433 23 12 — 387 422 
Average tangible assetsC$73,908 $68,254 $9,450 $60,008 $211,620 $71,851 $76,335 $14,409 $51,202 $213,797 
Return on average total tangible assets A/C1.62 %1.47 %(2.28)%NM0.70 %1.47 %1.55 %(1.60)%NM0.89 %
Efficiency ratio:
Noninterest expense (GAAP)D$2,734 $928 $74 $182 $3,918 $2,637 $971 $95 $192 $3,895 
Net interest income (GAAP)3,369 1,486 (96)(538)4,221 3,101 1,741 (84)(5)4,753 
Noninterest income (GAAP)820 676 — 106 1,602 802 588 — 93 1,483 
Total revenue (GAAP)E$4,189 $2,162 ($96)($432)$5,823 $3,903 $2,329 ($84)$88 $6,236 
Efficiency ratio D/E65.26 %42.95 %NMNM67.28 %67.54 %41.67 %NMNM62.45 %

28